Shipping & Return Policy
Our production turn time is typically 3-5 business days from order placement. Any order placed after 3pm (pacific) will count as an order for the next day.
We offer shipping to the lower 48 US States! Transit times will vary depending on your zip code (shipping from California) but typically range from 5-7 business days. Upon shipment of your order, you will receive a tracking number by email. If you have an account with ONSIA®, you can log onto your account for your tracking number/s as well. Shipments to Hawaii and Alaska will require an additional shipping amount that will be added upon checkout. We currently do not ship internationally or to PO Boxes.
Upon shipment of your order, you will receive a tracking number by email. If you have an account with ONSIA®, you can log onto your account for your tracking number/s as well.
At ONSIA®, we take every effort possible to make sure your order is produced within our strict QC standards and is delivered to you undamaged. In the instance that it does arrive damaged or with flaws in our craftsmanship, please contact us by email within 7 days of delivery. Please include a picture of the item/s as well as a picture of the shipping box. Each case will be reviewed by our team and handled as quickly and professionally as possible.